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The question you need to ask yourself is; “are a lot of people having problems after the upgrade?
” If there are, look to see if there’s a response from Microsoft or a posted fix before going ahead with the upgrade.
) or on your desk where you might be eating or drinking.
You can clean them (both on the Surface and on the keyboard) by taking a pencil eraser and If you have a protective sleeve or case for your Surface that still allows for the keyboard cover to be attached, remove it and see if the problem persists. We’re to the point that there’s a good possibility that something is corrupt in Windows that .
Then reconnect your keyboard and see if the onscreen keyboard goes away.
If it does, then your external keyboard is at least being recognized. You can also, always take your keyboard into your local Microsoft Store (if you have one nearby) or Best Buy to try it out on one of their demo machines.
I’ve had a good success rate with them and so far, have not had an instance where I haven’t been able to get the keyboard working again.
Restart your Surface: I know it’s almost cliche to say it but, Windows 8.1/10 is like every other version of Windows since 3.1.The easiest way to test that it’s not your keyboard is to simply try it on another Surface.If you have a friend that has a Surface, see if he/she will allow you to swap keyboards for a while.Otherwise, you might want to put it off for a while to see if a fix or another update is issued.So, you took my advice and checked before applying upgrades and you’ve been gentle on your keyboard but your touch or type keyboard isn’t working anymore.