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The chatbot application that I'm most excited for is business intelligence (BI).

Real potential is unleashed when we marry AI and BI.

To be sure, they aren't a cure-all for all customer service woes.

Here are five facts you need to know about chatbots.

What's more, a staggering 23 percent of companies do not respond at all.

You have a very small window to successfully convert a lead.

European countries, in fact, were most receptive, with France being the most receptive.

This is especially surprising given that approximately 75 percent of people in the UK have not interacted with a chatbot, according to research from Ubisend.

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While rapid response times are important to millennials, this demographic is emphasizing high-quality customer experiences from chatbots.

45 percent of millennials expect "a good customer experience" from chatbots, compared to only 38 percent of baby boomers.

Chatbots will need to become more human-like to meet the demands of younger generations.

They can also act as personal assistants, setting alarms and alerts and scheduling meetings.

And they can assist in employee training, interacting with and evaluating employees, thereby facilitating a more engaging training session as compared to a slide deck presentation.

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